Shipping policy
Shipping Policy
Last updated: August 30, 2026
At LumiPaws, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process and ship orders placed through our online store.
1. Shipping Destinations
Glowsmith currently offers shipping to selected destinations, including:
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Ireland
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Countries within the European Union
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Selected international destinations where shipping is available
Available destinations and shipping options are displayed during checkout.
Shipping availability may vary depending on the destination and product.
2. Shipping Costs
Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.
Where free shipping is offered, the applicable offer will be clearly displayed on the store or during checkout.
Shipping charges may vary depending on the destination, shipping method, order, or other applicable factors.
3. Order Processing
Orders are processed after successful payment and confirmation of the order.
Processing times may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.
You will receive an order confirmation after placing your order.
Where tracking information is available, it will be provided to you once your order has been shipped.
4. Delivery Times
Delivery times can vary depending on your destination, shipping method, carrier, customs procedures, and other circumstances outside our reasonable control.
Any delivery estimate displayed at checkout should be considered an estimate unless expressly stated otherwise.
LumiPaws does not guarantee a specific delivery date unless a specific delivery commitment has been expressly provided to you.
5. Tracking
When tracking is available for your shipment, tracking information will be provided to you by email or through the relevant order information.
Tracking information may take some time to become active after an order has been shipped.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number.
6. Delays
Occasionally, orders may be delayed because of circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Customs processing
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Public holidays
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Incorrect or incomplete delivery information
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High shipping volumes
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Other unforeseen circumstances
We will make reasonable efforts to assist you when a delivery issue occurs.
7. Customs, Duties, and Taxes
For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country and applicable law.
Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.
LumiPaws cannot guarantee that an order will be exempt from customs duties or import charges.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.
8. Incorrect Delivery Information
Please ensure that your shipping address is accurate and complete before submitting your order.
If you realize that your shipping information is incorrect, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at:
Include your order number and, where appropriate, photographs of any visible damage.
We will review the situation and work with the relevant shipping provider to determine the appropriate next steps.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
10. European Union Consumer Rights
If you are a consumer located in the European Union, you retain all mandatory rights provided by applicable consumer-protection legislation.
Nothing in this Shipping Policy is intended to exclude or restrict those rights.
11. Contact
If you have questions about shipping, delivery, tracking, or your order, please contact:
LumiPaws
Ireland, Dublin
Email: glowsmithstore@gmail.com
We will make reasonable efforts to respond to customer enquiries as quickly as possible.