Frequently Asked Questions

About Maison Glowsmith

What is Maison Glowsmith?
An online store for premium beauty tools for face, hair and body, operated by Aria Cortex Limited (Ireland).

Products

Where can I find safety information?
Every product page lists the manufacturer, the responsible person in the EU, the product identification and any warnings. See also Product Safety & Recycling.

Are your products suitable for sensitive skin or medical conditions?
We do not give medical advice. If you have a skin or medical condition, or any doubt, check with a qualified professional before use.

Orders, shipping and returns

Where do you ship?
To all 27 countries of the European Union. Standard shipping is free. See our shipping policy.

How long does delivery take?
The estimated delivery time is shown on each product page, at checkout and in your order confirmation email.

Can I return an item?
Yes, within 30 days of delivery. EU consumers also have a legal 14-day right of withdrawal. See our refund policy.

What if my product is faulty?
Your purchase is covered by the 2-year legal guarantee of conformity. Email us with your order number and photos.

Contact

How can I reach you?
By email, at maisonglowsmith@gmail.com.